Harmony Harbour UK - Get Support

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Calling a crisis line can feel daunting, especially if you’re already overwhelmed. You may not know what to say, where to start, or even whether your situation is “serious enough” to call. When you call the Harmony Harbour Crisis Line, you’ll be connected with a member of our team who will listen to what you’re experiencing without judgement, give you the time and space to explain what’s happening and allow you to talk at your own pace. You can talk about whatever is affecting you — whether you're feeling overwhelmed, distressed, frightened, lonely, struggling with your mental health, or simply don't know what to do next. We won't judge you, dismiss how you're feeling or tell you that you “shouldn't” feel the way you do. Your feelings matter and we're here to help. Our team may ask questions about how you're feeling and what's happening for you. This helps us understand your situation and work alongside you to identify what support may be helpful. Where appropriate, we can help you explore options and connect you with other services or sources of support that may be able to help. Our aim is to give you a safe, compassionate space to be heard and to help you work through the immediate situation. Our crisis line is not a replacement for emergency services. If you are in immediate danger, have harmed yourself or you are unable to keep yourself safe, please call 999 or go to your nearest A&E department immediately.

💚 Hi, I’m Chris, Director & CEO of Harmony Harbour UK.

I’m reaching out to you personally because I know that sometimes talking on the phone can feel like a lot, especially when you’re already struggling. That’s why we created our WhatsApp Text Service — a simple way to reach out, start a conversation and let someone know what you're going through. You don't need to have the right words. You don't need to explain everything perfectly, and you don't have to wait until you're at breaking point before asking for support. Maybe you're feeling overwhelmed, anxious, low, lonely, angry, frightened or just completely unsure of what to do next. Maybe you don't even really know why you're struggling. That's okay. When you message me, I'll listen without judgement. I'll take the time to understand what's happening for you and, where I can, help you work through what's going on and think about what support might help. You don't have to put on a brave face with me. You can just be honest about how you're feeling.

💗 Hello! I’m Bev, Director of Operations at Harmony Harbour UK.

I want you to know that if you’ve found yourself here, you’ve already taken an important step by reaching out. I understand that sometimes you might not feel comfortable talking on the phone. You might find it easier to sit with your thoughts, type them out and send a message when you're ready. That’s exactly why our WhatsApp Text Service is here. You don't need to know how to explain what you're feeling. You don't need to have a reason that sounds “big enough”, and you certainly don't need to have everything worked out before you reach out. You can message me about what's happening right now. Maybe you're having a really difficult day. Maybe something has happened and you don't know how to cope with it. Maybe you've been keeping everything bottled up and you've finally reached the point where you need somebody to listen. Whatever it is, you can tell me. I won't expect you to have all the answers. Sometimes you simply need somewhere to put the thoughts that are going around in your head, and someone who will take the time to hear them. You don't have to write an essay. You don't have to explain everything in your first message. Just start wherever feels easiest for you. 💗

💛 Hi, I’m Vicky, Senior Mental Health & Crisis Support Specialist at Harmony Harbour UK.

If you’re reading this because things feel a bit too much at the moment, I want you to know that you can reach out to me exactly as you are. You don't have to wait until things get worse. You don't have to know whether what you're experiencing counts as a “crisis”, and you don't have to find the perfect way to explain it. Just send me a message. Maybe your thoughts are all over the place. Maybe you're struggling to cope with something that's happened. Perhaps you're feeling emotionally exhausted, frightened, angry, overwhelmed or completely numb. Or maybe you simply need somebody to sit alongside you in the difficult moment you're having. When you message me, I'll take the time to hear what's going on for you. We can take things one message at a time, without rushing you or expecting you to have everything figured out. You can tell me as much or as little as you feel comfortable sharing. You don't need to make your feelings sound a certain way for them to matter. If it's affecting you, it's worth talking about. As a Senior Mental Health & Crisis Support Specialist, my role is to support you through difficult moments, listen to what you're experiencing and help you explore what might make things feel a little more manageable. Sometimes you don't need someone to fix everything. Sometimes you just need someone to stay, listen and help you take the next step.

We’re incredibly proud to announce our new partnership with Behind Every Mask and the launch of the BEM Crisis App — a new way to help people find the right support when they need it most. When you're in crisis, knowing who to contact or where to turn can feel overwhelming. That's where the app comes in. Answer a few simple questions about what you're experiencing and how urgent things are. The app helps identify relevant helplines, services and support groups based on your situation. You can then connect with appropriate support by phone, text, online or in person. The app covers a wide range of situations, including: Mental health & emotional distress, Homelessness & housing difficulties, Domestic abuse, Substance use & addiction, Loneliness & isolation, Financial difficulties and many other situations where you may need help. At Harmony Harbour UK, we believe that finding support shouldn't feel like another thing you have to struggle through. Sometimes the hardest part is simply knowing where to start. Through our partnership with Behind Every Mask, we're helping make that first step easier. You don't need to know exactly what service you need. You just need to complete the form. Click the button below to find out more.

bem-crisis.app

Samaritans is a confidential listening service available to anyone who is struggling to cope, feels overwhelmed, or simply needs someone to talk to. You don't need to be suicidal or in a mental health crisis to contact them. You can reach out about whatever you're going through, no matter how big or small it might feel. Their trained volunteers are there to listen without judgement and give you the space to talk openly about how you're feeling.

Call 116 123 free, 24 hours a day, 365 days a year.

You can also contact Samaritans through their other available contact options, including email. Remember - Asking for support isn't a weakness. Sometimes talking to someone can help you make sense of what you're feeling and take the next step.

Click the button below to visit their website to find out more information on they support they offer.

Samaritans

Sometimes speaking out loud can feel impossible. You might not know how to explain what you're feeling, you might be worried about saying it out loud, or you might simply feel more comfortable putting your thoughts into a message. That's where Shout can help. Shout is a free, confidential 24/7 text messaging support service for anyone in the UK who is struggling to cope and needs immediate emotional support. Getting support is as simple as sending a text.

Text SHOUT to 85258

You'll be connected with a trained Shout Volunteer who will listen to you, help you talk through what's happening and support you while you're experiencing a difficult moment. You don't need to have the perfect words. You can start with something as simple as “I'm really struggling and I don't know what to do.” From there, your Shout Volunteer will listen and help you work through what's happening one message at a time.

Click the button below to visit their website to find out more information on they support they offer.

SHOUT

If you believe that you, or someone else, is at immediate risk of serious harm, it's important to get emergency services involved.

Call 999 if you or someone else is in immediate danger, if someone has seriously injured themselves or needs urgent medical attention, if someone has taken an overdose or potentially harmful substance, if someone is unconscious, seriously confused or experiencing a medical emergency, if someone has a weapon and there is an immediate risk of harm, if someone is threatening or attempting to seriously harm themselves or another person, if someone is in a situation where they cannot keep themselves safe or if you believe waiting for another service could put someone's life at risk.

If you're unsure whether something is an emergency, it's okay to call 999 and explain what's happening. The emergency operator can ask questions and help determine what response is needed.

When you call, try to give them as much information as you can, including where you are, what is happening, who is at risk and any immediate dangers or injuries.

If you're calling because someone else is in crisis, stay with them if it is safe for you to do so while waiting for help and remember you are not wasting anyone's time by asking for emergency help when you believe someone may be in danger. If you cannot keep yourself or someone else safe, don't wait. Get emergency help.

When you're experiencing a mental health crisis, it can be difficult to know where to turn.

NHS 111 option 2 provides a direct route to urgent mental health support, available 24 hours a day, 7 days a week across England. You can call if you're struggling to cope, feeling overwhelmed or distressed or worried about your mental health.

Call 111 and when prompted, select option 2 for mental health.

Your call will be routed to the local urgent mental health service, where you'll be able to speak with a trained mental health professional. They can listen to what's happening, assess what support you need and help you access the most appropriate care.

You don't need to prepare anything beforehand.

A mental health professional will talk with you about what's happening and help you work out what support is appropriate. Depending on your circumstances, this could include advice, assessment, community-based support or access to other local mental health services.

If you are in Scotland, you can access NHS24 by calling 111 and selecting the mental health option when prompted.

If you're experiencing a serious physical or mental health crisis, your nearest Accident & Emergency (A&E) department can provide urgent assessment and treatment. You can attend A&E when you need urgent help and cannot safely wait for a routine appointment or other service.

You should consider going to A&E if you have seriously injured yourself, if you have taken an overdose or potentially harmful substance, if you are experiencing a serious physical health emergency, if you are experiencing a severe mental health crisis, if you feel unable to keep yourself safe, if you have thoughts of seriously harming yourself and need urgent help or if you are experiencing symptoms that you believe require immediate medical attention.

If you're able to travel safely, you can make your own way to A&E. If you're with someone who is in crisis, don't leave them alone if doing so could put them at risk, and only accompany them if it's safe for you.

If you don't know where your nearest A&E is, click the button below to enter the postcode of your current location to find the department closest to you.

Find your nearest A&E department

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